This Privacy Policy explains how SNUG collects, uses, stores and shares information when you browse the marketplace, create an account or place an order.

We collect information you provide, such as your name, phone number, email address, delivery address and order details. We collect it only when it is needed to provide and improve the service.

Payment information is handled by authorised payment partners. SNUG does not store complete card details, banking credentials or payment authentication information.

We may use cookies and limited device information to keep the service working, remember preferences, understand marketplace usage and improve the customer experience. You can manage cookies through your browser settings.

With your analytics consent, we use Microsoft Clarity to understand website interactions. Sensitive customer information is masked from recordings.

We use information to create and manage accounts, process orders, arrange delivery, provide customer support, communicate service updates and improve the marketplace.

• Create and manage your account.
• Process purchases and arrange delivery.
• Provide support and marketplace updates.

We may also use aggregate, non-identifying information to understand how people use SNUG and to improve products, services and customer support.

We use reasonable technical and organisational safeguards designed to protect personal information. No method of transmission or storage is completely secure, so please keep your account access private.

We share the information required to fulfil an order with the relevant roaster, delivery partner and payment partner. These parties may use the information only for the services they provide to support your purchase.

The marketplace may link to third-party services. Their privacy practices are governed by their own policies, and we encourage you to review those policies before sharing information with them.

Where permitted, we may send service-related and marketplace communications. You can manage optional marketing preferences through the available account or communication controls.

We may revise this policy as our services change. The latest version will always be available in the app, and continued use after publication means the updated policy applies.

If you have questions about this policy or how we handle personal information, contact SNUG support through the app.